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Canberra and Region
A short summary of our Canberra and Region services.
Relationships Australia (Canberra and Region) provides a range of services in the Australian Capital Territory (ACT), South Coast and Riverina areas. The head offices for the region are located in Deakin (ACT), Wagga Wagga (NSW) and Bega (NSW).
All programs offered by the agency are operated under service agreements with either the State or Australian Governments, requiring prescribed standards of professional and administrative practice. Remaining funding comes from client fees.
The following relationship support services are offered:
Canberra
- Counselling
- Family Dispute Resolution (Mediation)
- Family Violence Prevention
- Early Intervention Services
- Drought Counselling
- Employee Assistance Program
- Relationship Skills Courses
- Professional Training and Education
- Pre-Marriage Education (FOCCUS)
Wagga Wagga
- Children’s Contact Service
- Counselling
- Mediation
- Family Dispute Resolution (Mediation)
- Family Violence Prevention
- Drought Counselling
- Employee Assistance Program
- Relationship Skills Courses
Bega
Some Common Questions about Canberra and Region Services
How much do the counselling or family dispute resolution sessions cost?
As a not-for-profit community organisation, Relationships Australia is committed to providing an affordable service to all of our clients. Some programs (such as our counselling service) are only partially funded by State and Federal Governments and fees must be charged.
Our fees vary slightly across different states and territories and are either a fixed rate, or else determined on a sliding scale based on gross household income and number of dependents. Fees are charged per session, with a session typically lasting between 60-90 minutes.
We do have a surcharge on all after-hours appointments and weekend times.
Please call us on 02 6122 7100 (Canberra) or 02 6921 3597 (Wagga Wagga) to find out more information about our fees. Our staff will inform you about the costs involved, including any after-hours charges, and give you an estimate on the cost you would be likely to incur.
Discounts are available to those who have a current healthcare card, pension card, veteran affairs card or student card.
A number of the programs provided by Relationships Australia that include counselling sessions are offered free of charge. Employee Assistance Programs, Group Sessions and Education Courses follow different pricing structures.
We do not refuse a client on the basis of inability to pay. If you are at all concerned about the cost of service, please discuss it with your counsellor at the time of your appointment.
More information on Counselling and Family Dispute Resolution Services (Mediation).
How long will I have to wait for a first appointment?
The waiting list for a first appointment is around 3-4 weeks. However, this can change from week to week so it is best to phone our reception staff. For Canberra, please call 02 6122 7100. For the Wagga Wagga office, please call 02 6921 3597 to enquire.
Once you have had your first appointment and are established with a counsellor, you will be able to schedule more regular appointment times. Fortnightly visits are generally considered to be of most benefit to clients.
How do I access the service?
To make a first appointment with Relationships Australia Canberra and Region, you will need to phone our intake staff on 02 6122 7100 (Canberra) or 02 6921 3597 (Wagga Wagga). You will have a brief telephone interview which will enable us to make an assessment to determine the right service and practitioner to suit your needs.
What are your operating hours?
We operate from 9am to 5pm Monday, Thursday and Friday.
We operate from 9am to 8pm on Tuesday and Wednesday.
There is a minimum fee of $65 on all appointments scheduled after 5pm.
If you want to find out more about any of these services, contact the Canberra & Region office closest to you. Or you can ASK US a question via the website.
