Children's Contact Service

It is widely recognised that ongoing contact with both parents after a family break-up is very important for the child's wellbeing and future development.

For many separated parents feelings such as anger, hostility and fear make it difficult to manage contact (access) arrangements. Sometimes, contact between a child and his or her non-residential parent ceases altogether. This can lead to confusion, insecurity and trauma for the child caught in the middle.

The Children's Contact Service makes it possible for contact arrangements to take place with a minimum of stress both for children and their parents. It can also help with establishing a relationship between child and parent when there has been a period of limited or no contact.

The services that are provided:

• planning, negotiation and setting up of contact arrangements using the service
• facilitated changeover to enable the child to be transferred smoothly from one parent to the other at contact times
• supervised contact visits to enable child and visiting parent to enjoy quality time together
• separate appointments for both parents
• privacy and confidentiality
• an established children's centre with toys, games and equipment
• practical, sensible security including separate entrances and exits for each parent wherever possible
• experienced and qualified staff.

Advantages of Using the Service

• Contact can be made using an independent third party.
• Parents do not have to deal directly with each other.
• It provides a relaxed, safe and neutral environment for children and parents.
• Both parents can feel they are doing the best for their child.

Testimonials

Here are some comments from parents who have used the service:

• "It was a wonderful stepping-stone."
• "I wasn't seeing my child before but I now have regular contact."
• "Made me feel much better about contact arrangements"
• "Access can take place in a safe environment."
• "It helped me re-establish contact with a neutral third person present."

Children's Contact Services are available in the following states/territories:

Canberra and Region

New South Wales

Queensland

South Australia

Tasmania

Western Australia

Most other States/Territories offer a Children's Contact Service too. For information, contact the Relationships Australia office nearest you.